FAQ
ORDERS & SHIPPING
Q: HOW LONG WILL MY ORDER TAKE TO ARRIVE?
A: UK ORDERS TYPICALLY ARRIVE WITHIN 5–10 BUSINESS DAYS AFTER DISPATCH. INTERNATIONAL ORDERS MAY TAKE LONGER DEPENDING ON LOCATION AND CUSTOMS CLEARANCE.
Q: DO YOU OFFER TRACKED DELIVERY?
A: YES — ALL SANTI ORDERS ARE SHIPPED WITH TRACKING. YOU’LL RECEIVE A TRACKING LINK BY EMAIL ONCE YOUR ORDER HAS BEEN DISPATCHED.
Q: DO YOU SHIP INTERNATIONALLY?
A: YES, WE SHIP TO SELECT COUNTRIES. SHIPPING RATES AND DELIVERY TIMES VARY — SEE OUR SHIPPING POLICY FOR FULL DETAILS.
PRODUCTS & FEATURES
Q: ARE BULBS INCLUDED WITH THE LAMPS?
A: YES — ALL OUR LAMPS INCLUDE INTEGRATED LED BULBS, SO THEY’RE READY TO USE STRAIGHT OUT OF THE BOX.
Q: ARE THE LAMPS CORDLESS?
A: MANY OF OUR DESIGNS ARE FULLY CORDLESS AND RECHARGEABLE. PRODUCT DESCRIPTIONS SPECIFY WHETHER A LAMP IS WIRED OR WIRELESS.
Q: HOW DO I CHANGE THE BRIGHTNESS OR LIGHT COLOUR?
A: OUR TOUCH-CONTROL LAMPS ALLOW YOU TO TAP TO CHANGE BETWEEN WARM, NEUTRAL, AND COOL LIGHT MODES. PRESS AND HOLD TO ADJUST BRIGHTNESS.
Q: WHAT MATERIALS ARE THE LAMPS MADE FROM?
A: WE USE HIGH-QUALITY MATERIALS SUCH AS METAL, BAMBOO, AND GLASS TO ENSURE BOTH DURABILITY AND A PREMIUM LOOK.
RETURNS & EXCHANGES
Q: WHAT IS YOUR RETURNS POLICY?
A: WE ACCEPT RETURNS WITHIN 14 DAYS OF DELIVERY FOR UNUSED ITEMS IN THEIR ORIGINAL CONDITION. SEE OUR RETURNS & EXCHANGES POLICY FOR FULL DETAILS.
Q: MY LAMP ARRIVED DAMAGED — WHAT SHOULD I DO?
A: PLEASE CONTACT US AT HELLO@SANTIHOMECOM WITHIN 48 HOURS OF DELIVERY, WITH PHOTOS OF THE DAMAGE. WE’LL ARRANGE A REPLACEMENT OR REFUND.
CARE & MAINTENANCE
Q: HOW DO I CLEAN MY LAMP?
A: USE A SOFT, DRY CLOTH TO WIPE THE SURFACE. AVOID ABRASIVE CLEANERS OR WATER ON ELECTRICAL COMPONENTS.
Q: CAN I REPLACE THE LED BULB?
A: OUR LED MODULES ARE BUILT-IN FOR A SLEEK DESIGN AND LONG LIFESPAN — TYPICALLY 20,000+ HOURS OF LIGHT.
BUSINESS & TRADE
Q: DO YOU OFFER TRADE PRICING FOR BUSINESSES?
A: YES — WE WORK WITH RESTAURANTS, HOTELS, AND INTERIOR DESIGNERS. VISIT OUR TRADE ENQUIRY PAGE TO LEARN MORE.