PRIVACY POLICY

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with hello@santihome.com.

1. Who We Are

Luminova is a trading name under [Your Legal Business Name], operating from [Your Location].
We are the data controller responsible for your personal information in accordance with the UK General Data Protection Regulation (UK GDPR).

2. Information We Collect

We may collect the following types of personal data:

Information you provide directly:

  • Name, email address, phone number
  • Billing and shipping address
  • Payment details (processed securely through third-party providers — we do not store card details)
  • Account login details (if you create an account with us)

Information collected automatically:

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent on our site (via cookies and analytics tools)

Information from third parties:

  • Social media platforms if you interact with our content or advertisements

3. How We Use Your Information

We process your personal data for the following purposes:

  • To process and fulfil your orders
  • To communicate with you about your purchase, including confirmations, updates, and support
  • To send you marketing communications (if you have opted in)
  • To improve our website, services, and product offerings
  • To comply with legal and regulatory obligations

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Contract: To fulfil your orders and provide customer service
  • Consent: When you have opted in to receive marketing communications
  • Legitimate Interest: To improve our services and protect against fraud
  • Legal Obligation: To comply with applicable laws and regulations

5. How We Share Your Data

We only share your information with:

  • Payment processors (e.g., Stripe, PayPal)
  • Delivery and logistics partners to ship your orders
  • Service providers (e.g., Shopify for hosting, analytics platforms for insights)

We do not sell, rent, or trade your data to third parties.

6. Cookies

We use cookies to improve your experience and analyse site usage.
You can manage or disable cookies through your browser settings. Some features may not function without cookies.

7. Data Retention

We keep your personal data only as long as necessary for the purposes it was collected, or as required by law. For example, order records are kept for at least 6 years to comply with UK tax requirements.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of incorrect data
  • Request deletion of your data
  • Object to processing or request restrictions
  • Withdraw consent at any time (for marketing communications)
  • Request data portability

To exercise your rights, contact us at hello@santihome.com

9. Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, use, or disclosure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “last revised” date.

11. Contact Us

For any questions or to exercise your data rights, please contact:
📧 Email: hello@santihome.com