SHIPPING POLICY

AT SANTI, WE AIM TO DELIVER YOUR LIGHTING SAFELY, PROMPTLY, AND IN PERFECT CONDITION. THIS SHIPPING POLICY EXPLAINS OUR PROCESSING TIMES, DELIVERY OPTIONS, AND COSTS.

ORDER PROCESSING

  • ALL ORDERS ARE PROCESSED WITHIN 1–3 BUSINESS DAYS AFTER PAYMENT HAS BEEN RECEIVED.
  • ORDERS PLACED ON WEEKENDS OR PUBLIC HOLIDAYS WILL BE PROCESSED ON THE NEXT BUSINESS DAY.
  • YOU WILL RECEIVE AN ORDER CONFIRMATION EMAIL AND A SEPARATE EMAIL WITH TRACKING DETAILS ONCE YOUR ORDER HAS BEEN DISPATCHED.

DELIVERY TIMES
WE CURRENTLY SHIP TO THE UK AND SELECTED INTERNATIONAL DESTINATIONS.

ESTIMATED DELIVERY TIMES:

  • UK: 5–10 BUSINESS DAYS
  • EUROPE: 7–14 BUSINESS DAYS
  • REST OF WORLD: 10–20 BUSINESS DAYS

PLEASE NOTE: DELIVERY TIMES ARE ESTIMATES AND MAY BE AFFECTED BY FACTORS OUTSIDE OUR CONTROL, SUCH AS CUSTOMS DELAYS OR COURIER DISRUPTIONS.

SHIPPING COSTS

  • SHIPPING RATES ARE CALCULATED AT CHECKOUT BASED ON YOUR LOCATION AND ORDER WEIGHT/SIZE.
  • WE OFFER FREE DELIVERY WORLDWIDE.

TRACKING YOUR ORDER

  • ALL ORDERS ARE SHIPPED WITH TRACKING DETAILS.
  • ONCE DISPATCHED, YOU’LL RECEIVE AN EMAIL CONTAINING YOUR TRACKING NUMBER AND A LINK TO MONITOR YOUR DELIVERY PROGRESS.

CUSTOMS, DUTIES & TAXES (INTERNATIONAL ORDERS)

  • INTERNATIONAL ORDERS MAY BE SUBJECT TO CUSTOMS FEES, IMPORT DUTIES, AND TAXES ONCE THE SHIPMENT REACHES YOUR COUNTRY.
  • THESE CHARGES ARE THE RESPONSIBILITY OF THE CUSTOMER AND ARE NOT INCLUDED IN OUR PRICES OR SHIPPING FEES.
  • PLEASE CHECK YOUR LOCAL CUSTOMS OFFICE FOR MORE INFORMATION BEFORE PLACING AN ORDER.

DELAYS & RESPONSIBILITY

WHILE WE WORK WITH TRUSTED COURIERS TO ENSURE TIMELY DELIVERY, SANTI IS NOT RESPONSIBLE FOR:

  • DELAYS CAUSED BY CUSTOMS CLEARANCE
  • STRIKES, EXTREME WEATHER, OR OTHER EVENTS BEYOND OUR CONTROL
  • INCORRECT DELIVERY ADDRESSES PROVIDED BY THE CUSTOMER

DAMAGED OR LOST SHIPMENTS

  • IF YOUR ORDER ARRIVES DAMAGED:
    • TAKE CLEAR PHOTOGRAPHS OF THE PACKAGING AND PRODUCT.
    • CONTACT US WITHIN 48 HOURS OF DELIVERY AT HELLO@SANTIHOME.COM
    • WE’LL ARRANGE A REPLACEMENT OR REFUND AS PER OUR RETURNS & EXCHANGES POLICY.
  • IF YOUR SHIPMENT IS LOST, WE WILL INVESTIGATE WITH THE COURIER AND ARRANGE A REPLACEMENT WHERE POSSIBLE.

CONTACT US


IF YOU HAVE ANY QUESTIONS ABOUT SHIPPING, PLEASE CONTACT US:
📧 EMAIL: HELLO@SANTIHOME.COM